Zirraw

Help

Zirraw Support

Need help with the app, a backup, privacy, or moving your journal to a new phone? Start here.

App and backup help

For bugs, backup or restore problems, and questions about using Zirraw.

Email support

Privacy and deletion

For privacy questions or help with a data-deletion request.

Email privacy

Before you email us

  • Do not send passwords, PINs, bank credentials, API keys, or an unencrypted backup file.
  • For a bug, the easiest way is Settings → Help → Share a problem report and choose your email app. It includes the app version and recent error messages, with numbers removed. Otherwise, tell us the app version and build number shown at the bottom of Settings.
  • For a restore problem, tell us whether the file is an encrypted Zirraw backup, JSON, or CSV. You do not need to attach the file unless support gives you a safe reason to do so.

Common questions

I am changing phones. What should I do first?

Create a password-encrypted full backup before wiping or replacing the old phone. Keep the backup and its password in separate safe places.

Can support recover a lost journal?

Not from Zirraw's servers. Your main journal is not automatically uploaded. If you created a backup earlier, that may be your recovery path.

Can I delete everything from Zirraw?

Yes. Open Settings → Privacy & deletion → Erase local data. See the Data Deletion page for the full steps.

Does Zirraw need my bank password?

No. Zirraw does not need your bank login or bank password.